Effective date: 15 June 2026 | Last updated: 15 June 2026
Joniec Plumbing Pty Ltd (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information, and how we handle that information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This website is operated by Joniec Plumbing Pty Ltd (ABN: 71 167 262 660), a family-owned plumbing company based in Knoxfield, Victoria. Our website address is https://joniecplumbing.com.au.
When you submit a contact form on our website, we collect your name, email address, phone number, and the details of your enquiry. We use this information solely to respond to your plumbing service request and to provide you with a quote or schedule a job. We do not sell or share this information with third parties.
We may display publicly available Google Reviews on our website. These reviews are sourced from Google and remain subject to Google’s own privacy policy.
We use Google Analytics to understand how visitors use our website. This service collects anonymised data such as pages visited, time on site, and general location (city level). No personally identifiable information is collected through analytics. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
Our website uses cookies to improve your browsing experience. These include:
You can control cookies through your browser settings. Disabling cookies may affect some website features.
Your data is transmitted securely via HTTPS encryption. Contact form submissions are sent directly to our business email and are not stored in a publicly accessible database. Our website is protected by Cloudflare security services. While we take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure, no method of transmission over the internet is completely secure.
Contact form submissions are retained for the purpose of responding to your enquiry and for our business records. We do not retain personal information longer than necessary for these purposes, after which it is securely deleted or de-identified.
Our website uses the following third-party services that may collect data:
Some of the third-party services we use, including Google Analytics, Google Maps, and Cloudflare, may store or process data on servers located outside Australia, including in the United States. By using our website, you acknowledge that your information may be transferred to and handled in these countries in accordance with the relevant provider’s privacy policy. We take reasonable steps to ensure these providers handle your information consistently with the Australian Privacy Principles.
Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the right to:
We will respond to any such request within a reasonable period.
If you believe we have breached your privacy or mishandled your personal information, please contact us first using the details below so we can investigate and respond. We aim to acknowledge complaints promptly and resolve them fairly. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) by visiting www.oaic.gov.au or calling 1300 363 992.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review this page periodically to stay informed about how we protect your information.
If you have any questions about this Privacy Policy, wish to make a data access request, or want to raise a privacy concern, please contact our Privacy Officer: