Who We Are
This website is operated by Joniec Plumbing Pty Ltd (ABN: 71 167 262 660), a family-owned plumbing company based in Knoxfield, Victoria. Our website address is https://joniecplumbing.com.au.
What Personal Information We Collect and Why
Contact Forms
When you submit a contact form on our website, we collect your name, email address, phone number, and the details of your enquiry. We use this information solely to respond to your plumbing service request and to provide you with a quote or schedule a job. We do not sell or share this information with third parties.
Google Reviews and Testimonials
We may display publicly available Google Reviews on our website. These reviews are sourced from Google and remain subject to Google’s own privacy policy.
Analytics
We use Google Analytics to understand how visitors use our website. This service collects anonymised data such as pages visited, time on site, and general location (city level). No personally identifiable information is collected through analytics. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
Cookies
Our website uses cookies to improve your browsing experience. These include:
- Essential cookies — required for the website to function correctly (e.g., form submissions, caching).
- Analytics cookies — used by Google Analytics to help us understand website traffic patterns.
You can control cookies through your browser settings. Disabling cookies may affect some website features.
How We Protect Your Information
Your data is transmitted securely via HTTPS encryption. Contact form submissions are sent directly to our business email and are not stored in a publicly accessible database. Our website is protected by Cloudflare security services.
Data Retention
Contact form submissions are retained for the purpose of responding to your enquiry and for our business records. We do not retain personal information longer than necessary for these purposes.
Third-Party Services
Our website uses the following third-party services that may collect data:
- Cloudflare — for website security and performance (Cloudflare Privacy Policy)
- Google Analytics — for website usage statistics (Google Privacy Policy)
- Google Maps — for displaying our service area (Google Privacy Policy)
Your Rights
Under the Australian Privacy Act 1988, you have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached
Contact Us
If you have any questions about this Privacy Policy or wish to make a data access request, please contact us:
- Phone: 1300 575 862
- Email: [email protected]
- Address: Unit 1/7 Samantha Court, Knoxfield VIC 3180
Last updated: March 2026